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Terms & Conditions
These terms
1.1 What these terms cover. These are the terms and conditions on which we supply our products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
2. Information about us and how to contact us
2.1 Who we are.
We are Quartzize Worktops Ltd, a company registered in England and Wales.
Our company registration number is 11674896 and our registered office is at:
Unit 2 Lonlas Business Park, Lonlas, Neath, SA10 6SN.
Our registered VAT number is GB310931930.
2.2 How to contact us. You can contact us by telephoning us on 0800 802 1792.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we contact you or attend your address to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products in our brochure and on our website are for illustrative purposes only. Although we have made every effort to ensure the colours are accurately represented there may be minor variations. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are bespoke, all sizes, weights, capacities, dimensions and measurements indicated in our brochure and on our website may not be 100% accurate. In relation to our quartz worktops, as it is a natural stone product it may have slight blemishes or small indentations which may become apparent before, during or after installation.
4.2 Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.
5. Your rights to make changes If you wish to make a change to the product you have ordered please contact us. As our products are bespoke, it is not always possible to change your order but we will let you know. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8, Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the products. We may change the product: to reflect changes in relevant laws and regulatory requirements.
7. Providing the products
7.1 Delivery costs. The costs of delivery will be as set out in our brochure.
7.2 When we will provide the products. During the order process we will let you know when we will deliver and install the products. We will agree this date with you.
7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 If you do not allow us access to deliver and provide our products. If you do not allow us access to your property to deliver and install our products (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.
7.5 When you become responsible for the goods. You will be responsible for the products from the time we deliver them to the address you gave us.
7.6 When you own goods. You own a product which is goods once we have received payment in full.
7.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to: (a) update the product to reflect changes in relevant laws and regulatory requirements; (b) make changes to the product as requested by you or notified by us to you (see clause 6).
7.8 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.4), we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6). As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).
8. Your rights to end the contract
8.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are: (a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.1); (b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed; (c) there is a risk that supply of the products may be significantly delayed because of events outside our control; (d) you have a legal right to end the contract because of something we have done wrong 8.2 Changing your mind. Once your order has been accepted, work will commence on making the products. As all of our products are bespoke and made to measure, we are unable to offer a 14 day cooling off period once an order has been accepted by us. Please contact us on 0800 802 1792 to discuss.
9. Our rights to end the contract 9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you or contacting you by telephone if: (a) you do not make any payment to us when it is due; and (b) you do not, within a reasonable time, allow us to deliver the products to you and install the products.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause
9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you for the net costs we will incur as a result of your breaking the contract.
10. If there is a problem with the product 10.1 How to tell us about problems. If you have any questions or complaints about our products or the installation of them, please contact us. You can telephone us on 0800 802 1792.
11. Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated in on your order form. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
11.4 When you must pay and how you must pay. We accept payment with all major credit and debit cards. Payment is due as follows: (a) On acceptance of your order, you must make an advance payment in the region of 43% of the overall cost. A further payment in the region of 43% of the overall cost will become payable the day before delivery and installation of the product. Delivery will not be arranged until payment is received. The balance will be immediately payable on completion of installation of the product and will be payable directly to the fitter undertaking the installation.
11.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Lloyds Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
11.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed.
12.3 When we are liable for damage to your property. If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. Following installation of our products we will use reasonable care to leave your property clean and in the same condition that we found it, however, given the nature of the work required to install the products it may be possible that areas will be dusty and will require further cleaning by you.
12.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. How we may use your personal information
13.1 How we will use your personal information. We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on the website.
14. Other important terms
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
14.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
15. Blog Content Disclaimer
Please note that the content published on our blog represents the opinions and views of the respective authors, and not necessarily those of Quartzize Worktops LTD. The information provided in the articles is intended for informational and educational purposes only, and we do not guarantee the accuracy, completeness, or reliability of the content.
Quartzize Worktops LTD does not endorse, support, or take responsibility for any claims, products, services, or advice mentioned in the blog articles. Users should always exercise their own judgement and discretion when using the information contained in the articles. Quartzize Worktops LTD will not be liable for any losses, damages, or harm resulting from the use of, or reliance on, any information provided in the blog articles.
By using our website and accessing the blog content, you acknowledge and agree that you are solely responsible for any actions or decisions you take based on the information provided in the blog articles.
